From:                                         Baroni Limited [Baroni-Limited@tiscali.it]

Sent:                                           18 September 2007 19:33

Subject:                                     Baroni Limited - Offshoring Newsletter' - 25/07

 

Sensitivity:                              Confidential

 

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New European Commission guidelines will call for greater scrutiny of joint venture outsourcing deals

The EC's latest updated guidelines, and interpretation of the 1990 Merger Regulation, now include a section on how an increasing number of joint-venture outsourcing deals can fall under the terms of the legislation.

This means where an outsourcing supplier is buying all or part of the IT assets being outsourced by a company - such as a joint venture arrangement - the deal may need to go to the EC for approval.

The threshold test for deals that will need EC approval is if the supplier has a turnover of €5bn globally and €250m in Europe, and if the potential turnover of the outsourced IT operation also exceeds €250m per year.

Deals that have already come under EC scrutiny include IBM's Italia deal in 2001 and Lufthansa's IT joint-venture with EDS in 1995. Most deals will be approved within five weeks but a small number that need greater scrutiny could take up to four months to get the go-ahead from the EC.

Phil McDonnell, head of competition at law firm Addleshaw Goddard, said companies will have to factor this extra time and the possible delay into their outsourcing plans from the start. He told silicon.com: 'You have got to build in some time into your procurement to give the supplier time to go through the hoops. You could also use it to identify suppliers who will give you least aggravation - it might give the smaller suppliers potential differentiation.'

Suppliers will also need to factor these likely delays into their planning but McDonnell also warned the EC may eventually start to restrict the number of outsourcing deals any one supplier can hold with companies in a particular sector because of competition regulations. He said: 'There will come a point where a regulator will say a supplier has got too many deals in the same sector. I don't think we are at that point yet but that is where it is heading.'

Provided by silicon.com -by Andy McCue

 


 

 Top Stories

 

Increasing Acceptance Drives Hosted Contact Centre Solutions as Alternative to Premise-based Solutions
According to a study conducted by Frost & Sullivan, the North American hosted contact centre market is expected to generate revenues worth $1.2bn in 2012 as compared to $191.1M in 2006. The growth in the hosted contact centre market in North America is primarily driven by factors, such as flexibility, low cost of entry, and scalability. The fast return on investment, the ease of implementation, and the demand for more operational flexibility have been the major driving forces behind the growth in the market. The study revealed that organizations will benefit by leasing contact centre technology rather than spending on it as hosted contact solutions allow them to reduce a majority of their capital expenditure. The adoption of hosted contact centre solutions is more common among mid- and small-sized companies as compared to large organizations as they seek to access latest technologies at an economical price. However, factors, such as the perceived lack of control over operations and concerns regarding the security of critical customer information, were cited as the major threats for the hosted model.

Datamonitor Survey Results on Infrastructure offshoring
One third of organizations would consider managing their IT infrastructure from an offshore location in the near future. Majority of respondents agreed to outsource their infrastructure services to Eastern European countries, while about 38% respondent agreed to outsource their infrastructure services to India. About 15% respondents preferred China, while about 9% preferred the Latin American countries. Among the key findings, about 50% respondents revealed to outsource their infrastructure services to a Western services supplier having worldwide sourcing capabilities. About 35% plan to outsource such functions to their captive operations, while only 12% plan to outsource to offshore-based third-party service providers. In addition, about 47% respondents revealed that they are expected to generate cost savings between 10% and 20% by offshoring such functions as against managing their IT infrastructure onshore, while another 41% expected savings to be between 20% and 40%. According to the survey, about 80% German respondents cited Eastern Europe as their preferred offshoring location, while about 21% respondents agreed to opt for multiple offshore locations to minimize risk. Moreover, security was cited as the prime concern by respondents who were reluctant to offshore their IT infrastructure in the near future.

BT extends finance and accounting contract with Xansa
BT has extended its finance and accounting (F&A) outsourcing contract worth £128M for 6 years with Xansa, under which the latter will continue to manage BT's various F&A functions in the UK. It will provide BT with F&A services, such as transaction processing, financial reporting, and ledger and payroll services. The services will be provided through Xansa's onshore and offshore operations in the UK and India, respectively. Last November, Xansa beat stiff competition from IBM, EDS, and ACS, as well as Indian players Genpact and Infosys, to capture an £85M ($171m), 10-year deal to handle the BBC's accounting functions. It also has major F&A deals with the National Health Service, Lloyds TSB, and myTravel.

Southampton City Council signs 10-year outsourcing contract
Southampton City Council has signed a 10-year outsourcing deal to improve its IT infrastructure and set up a state-of-the-art contact centre. The contract with Capita will also support rollout of electronic document and records management and customer relationship management systems across the council. Capita will invest £25M during the first three years of the agreement to update IT systems.

Hawaiian Airlines Opts for TCS Services
To manage its operational efficiencies, Hawaiian Airlines - a subsidiary of Hawaiian Holdings - has signed a multi-year contract with Tata Consultancy Services (TCS). Hawaiian Airlines is one of the largest providers of passenger air service between the U.S. mainland and Hawaii.

Boeing Outsourcing 150 IT Jobs
Boeing Co. outsources information technology computer network operations unit work to Computer Sciences Corp.

Network Rail signs five-year IT services contract with CSC
Network Rail has signed a five-year IT services contract with CSC to help support its ongoing UK rail infrastructure upgrades. The deal also comes with a three-year extension option. Under the terms of the contract, CSC will provide midrange services (includes server maintenance and management, data centre hosting, security, disaster recovery planning and storage area network management) and Oracle ERP support.

Telstra sends 500 jobs offshore
TELSTRA is moving as many as 500 sales support jobs to centres in The Philippines. Telstra, which is ramping up efforts to cut its costs as part of Sol Trujillo's $11bn overhaul of the company, is believed to have sent a number of staff to The Philippines in recent weeks to train offshore workers. Jobs, which may now go offshore, include billing disputes and liaison with Telstra's third-party retailers. Telstra already uses India as a destination for outsourcing a number of information technology functions through partners such as IBM and Infosys.

Belk Renews $98M Contract With IBM
Belk has awarded a 7-year, $98M ITO contract extension to IBM, under which the latter will continue to offer various IT services including data centre services, storage and server support, back-up and recovery, system software support, helpdesk services, end user services (such as email, deskside support, security monitoring, and cross-functional support).

Allianz Taps IBM for IT Deal
Allianz of America (AZOA), parent company of Allianz Life Insurance Company of North America, has signed a $330 million-, 7-1/2-year outsourcing agreement with IBM to handle information technology (IT) operations of the life insurer.

Bruno's Supermarkets Outsources Accounting and Financial ...
Bruno's Supermarkets LLC and FMS, Inc. jointly-announced today that an agreement has been reached for FMS, Inc. to provide decision support services through its business process outsourcing and applications. Bruno's received these financial and accounting services from Bi-Lo of Greenville, South Carolina in the past but in March 2007.

 

 Service Provider News

 

EDS Awarded $68M Contract Extension by Bureau of Alcohol, Tobacco, Firearms and Explosives for Enterprise Standard Architecture III Program
Under the contract, EDS will continue to offer day-to-day seat management services, such as hardware/software acquisition, desktop PC maintenance, and support; application server management; messaging; peripherals; local area network management; overall system security; helpdesk services; and disaster recovery planning and preparation services. These services have been provided to ATF under the ATF Enterprise Standard Architecture III contract.

ARINSO Announces 10 Yr Agreement with AGILENT TECHNOLOGIES
Agilent Technologies has awarded a 10-year HR services contract to ARINSO. Under the terms of the contract, ARINSO will provide a wide range of human resource outsourcing services, such as payroll and time management administration services, for Agilent's employees across the US using its SAP-based euHReka platform.

Xchanging wins large Allianz BPO deal
Xchanging has won a Ε400m ($542m) contract with Allianz Global Investors to provide retail investment account management services. Like several of Xchanging's large contracts, the deal will be structured as a joint venture. Xchanging will pay Ε13m ($17.6m) in cash to acquire a 51% stake in Allianz's retail portfolio management subsidiary Fondsdepot Bank, with an option to buy the remaining 49% for Ε13m ($17.6m) after four years. Xchanging will take over the day-to-day running of Fondsdepot Bank from no later than November 1 under an eight-year contract, with the goal of improving the bank's productivity through process optimization and expanding its business with third-party brokers and independent financial advisers.

Fujitsu Services wins £500m Reuters outsourcing deal
Fujitsu Services has won a major contract with Reuters worldwide. Under the 10-year deal, which is valued at around £500m, Fujitsu will provide IT services, such as desktop PC maintenance and email services, for 17,500 Reuters employees in more than 100 countries. In addition, more than 300 Reuters staff will transfer to Fujitsu.

IBM, Omron In Seven-Year IT Services Contract In Europe
IBM is responsible for the transition of the Omron environment to the IBM data centre in Brussels, building a new client platform, migrating all end users to a new server-based computing environment, data centre management and services, helpdesk, workplace services and technical application management. Omron is an international company involved in a variety of fields including: industrial automation, electronic components, automotive electronics, social systems and healthcare

Wipro opens offshore development centre for ZFSG in Chennai
Wipro Technologies has set up a 300-seater offshore development centre for Zurich Financial Services at Chennai, India. The centre will be dedicated to provide application development and maintenance services to Zurich Financial across seven countries.

Satyam Computer wins 3-year contract from Dutch telco KPN for IT services
Satyam is to take responsibility for testing of KPN's fixed, mobile, and internet divisions for the next three years. Telco KPN operates in the Netherlands, Germany, and Belgium. Satyam will become a key partner in creating systems and processes for testing and QA - largely through its offshore development centre.

 

 

 

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